Completed Scrutiny Projects - up to December 2024
Learn more about all the scrutiny projects completed from May 2020 to December 2024.
Have a delve into all the information, feedback and recommendations that these extensive projects focussed on, such as:
- Anti-social behaviour
- Community grants
- Damp & mould
- Decants
- No access for major works
- Right first time repairs
- Social media
Tell us what you think and if being involved in scrutiny interests you, let us know here and we can have a chat about getting involved.
Learn more about all the scrutiny projects completed from May 2020 to December 2024.
Have a delve into all the information, feedback and recommendations that these extensive projects focussed on, such as:
- Anti-social behaviour
- Community grants
- Damp & mould
- Decants
- No access for major works
- Right first time repairs
- Social media
Tell us what you think and if being involved in scrutiny interests you, let us know here and we can have a chat about getting involved.
Follow Project
Programme of Scrutiny Projects
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March 2023
Completed Scrutiny Projects - up to December 2024 has finished this stageRepairs: what drives customer satisfaction?
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October 2023
Completed Scrutiny Projects - up to December 2024 has finished this stageDamp & mould
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January 2024
Completed Scrutiny Projects - up to December 2024 has finished this stageDecant service
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November 2024
Completed Scrutiny Projects - up to December 2024 has finished this stageHome and Place Standard – The Customer Experience
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Coming soon
Completed Scrutiny Projects - up to December 2024 is currently at this stageOur new programme of scrutiny will start in February - watch this space for more information.
Projects from April 2023 onwards
Projects completed up to March 2023
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September 2023 - Customer Decanting
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March 2023 - Repairs: what drives customer satisfaction
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February 2022 - Social media
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Scope and Trigger Social Media June 2021 Final.pdf (98.7 KB) (pdf)
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Stas for social media scrutiny - Facebook page.pdf (685 KB) (pdf)
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Scrutineer briefing session 12Oct2021 update.pdf (97.9 KB) (pdf)
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Social media scrutiny Key Findings.pdf (2.62 MB) (pdf)
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Social Media scrutiny report Draft V3.pdf (1.43 MB) (pdf)
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April 2021 - Community grants
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December 2020 - Anti-Social Behaviour
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May 2020 - No access for major works
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Scrutiny scope and criteria - No Access for Major Works FINAL.pdf (144 KB) (pdf)
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Planned Major Works Programmes - Mark Lewis July 19.pdf (435 KB) (pdf)
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Customer Scrutiny Report - no access and refusals for major works May2020 FINAL.pdf (1.15 MB) (pdf)
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Scrutiny Report - customer refusals and no access for major works May2020 FINAL.pdf (664 KB) (pdf)
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Photos
Who's Listening
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Customer Engagement Specialist
Email engagement@sng.org.uk -
Resident Engagement Officer
Email engagement@sng.org.uk