Become a Scrutineer

What is scrutiny?

Scrutiny is: ‘the act of examining something closely’.

Customer-led scrutiny involves taking a closer look at available information, as well as seeking views from other customers and SNG colleagues to examine a specific service or area of customer experience.

magnifying glass with person inside


What is a scrutineer?

A scrutineer is a volunteer who the Scrutiny Panel can call upon to help them conduct the scrutiny project they are working on. A Scrutiny Panel Member will oversee each scrutiny project and allocate tasks that need completing. The Scrutineers role will to be complete the task and feedback to the Scrutiny Panel Member their findings.

Becoming a Scrutineer doesn’t commit you to anything, and there will be no regular meetings to attend, but you can sign-up to scrutiny projects as and when you would like to as they are advertised.

Training will be provided for scrutineers before they commence their role, so they have a good understanding of what scrutiny is and how they should undertake a scrutiny project.


Examples of what scrutineers might do:

Complete desk top reviews

Look through existing documents and data – e.g. current policies and procedures, complaint trends, customer satisfaction scores, etc.

Undertake interviews with members of staff or customers

These can be on the phone, face to face or online, either individually or groups, with the aim of finding more our about experiences and how services works.

Take part in a walkabout of estates or new build sites

Look around places where SNG homes and make notes about the access to amenities, grounds maintenance, etc.

Complete a mystery shop exercise

Share your experiences of recent services or trial new services/technologies.

Take part in a focus groups

Join a small group of people to give your feedback on a particular service of experience.

Why get involved?

  • Help improve SNG services and customer experiences.
  • Help ensure SNG provide value for money.
  • Receive training and support to develop your skills.
  • Learn new skills which could help when looking for employment.
  • Meet other residents and service users.
  • Receive vouchers for getting involved.


Ready to sign-up?

Complete the short survey below and we will invite you to join the Scrutineer Page where you will be able to sign-up to tasks as they become live!

What is scrutiny?

Scrutiny is: ‘the act of examining something closely’.

Customer-led scrutiny involves taking a closer look at available information, as well as seeking views from other customers and SNG colleagues to examine a specific service or area of customer experience.

magnifying glass with person inside


What is a scrutineer?

A scrutineer is a volunteer who the Scrutiny Panel can call upon to help them conduct the scrutiny project they are working on. A Scrutiny Panel Member will oversee each scrutiny project and allocate tasks that need completing. The Scrutineers role will to be complete the task and feedback to the Scrutiny Panel Member their findings.

Becoming a Scrutineer doesn’t commit you to anything, and there will be no regular meetings to attend, but you can sign-up to scrutiny projects as and when you would like to as they are advertised.

Training will be provided for scrutineers before they commence their role, so they have a good understanding of what scrutiny is and how they should undertake a scrutiny project.


Examples of what scrutineers might do:

Complete desk top reviews

Look through existing documents and data – e.g. current policies and procedures, complaint trends, customer satisfaction scores, etc.

Undertake interviews with members of staff or customers

These can be on the phone, face to face or online, either individually or groups, with the aim of finding more our about experiences and how services works.

Take part in a walkabout of estates or new build sites

Look around places where SNG homes and make notes about the access to amenities, grounds maintenance, etc.

Complete a mystery shop exercise

Share your experiences of recent services or trial new services/technologies.

Take part in a focus groups

Join a small group of people to give your feedback on a particular service of experience.

Why get involved?

  • Help improve SNG services and customer experiences.
  • Help ensure SNG provide value for money.
  • Receive training and support to develop your skills.
  • Learn new skills which could help when looking for employment.
  • Meet other residents and service users.
  • Receive vouchers for getting involved.


Ready to sign-up?

Complete the short survey below and we will invite you to join the Scrutineer Page where you will be able to sign-up to tasks as they become live!

Page last updated: 07 Mar 2025, 02:15 PM