Customer Repairs Portal

At SNG we’re making improvements to our Repairs Service. One of these improvements is updating our Customer Portal so customers can report, book and manage certain repairs digitally, at a time and place that suits them.

We have used feedback from customers to help design the new portal experience, and we’re now looking for tenants in our South & West regions to test early designs and help us make sure the experience is right. We’ll be inviting customers from other regions and tenures to take part soon.

What the testing involves

No need for an existing portal account to join the testing. Your insights will help us refine the portal before it launches later this year.

You’ll be sent a link to the new portal and asked to try it out during a video call with a member of SNG’s Customer Experience team and a representative from our website design agency.

• Sessions last around 45 minutes

• Participants will receive a £25 gift voucher as a thank‑you

• Sessions will run between 13–27 April, with a variety of daytime and out‑of‑hours slots available

If you’d like to take part, please complete the short expression of interest form. A member of the Customer Engagement Team will then get in touch.

This is a fantastic chance to help shape the future of SNG’s Repairs Service and make a real difference to the customer experience.

****** UPDATE ******

Thank you all for your interest!

All testing slots have now been filled and those who have submitted interest will be contacted with the outcome.

We will continue to post updates here as the work progresses so click the "Follow the project" to be kept informed.