Get out into our communities and hear directly from customers

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Sometimes the most powerful form of engagement is also the simplest: turning up, listening and having a conversation.

Big Community Conversations bring SNG colleagues into our communities to meet customers face to face and understand what matters locally. Colleagues volunteer to take part, working alongside the Customer Engagement Team to speak with customers, gather insight and hear first-hand about their experiences, priorities and ideas.

You don't need to be an engagement expert. In fact, Big Community Conversations are particularly valuable for colleagues who don't usually have the opportunity to meet customers through their day-to-day role.

You'll be supported with a briefing and the information you need, then your job is simple:

  • Be curious
  • Listen
  • and have a genuine conversation

Following each event, the Customer Engagement Team brings together the feedback, identifies themes and works with colleagues across SNG where follow-up or action is needed. Just as importantly, we work to close the loop so customers know what happened after we listened.

Why get involved?

A Big Community Conversation gives you the chance to:

  • hear directly from the people who use our services

  • understand the communities behind the data

  • experience customer engagement first-hand

  • build your understanding of what matters to customers locally

  • meet colleagues from other parts of SNG

  • use your volunteering time to make a practical difference.

Customer insight shouldn't only live in a report or on a dashboard. Come and hear it for yourself.


👉 Find a Big Community Conversation and click below to get involved


Sometimes the most powerful form of engagement is also the simplest: turning up, listening and having a conversation.

Big Community Conversations bring SNG colleagues into our communities to meet customers face to face and understand what matters locally. Colleagues volunteer to take part, working alongside the Customer Engagement Team to speak with customers, gather insight and hear first-hand about their experiences, priorities and ideas.

You don't need to be an engagement expert. In fact, Big Community Conversations are particularly valuable for colleagues who don't usually have the opportunity to meet customers through their day-to-day role.

You'll be supported with a briefing and the information you need, then your job is simple:

  • Be curious
  • Listen
  • and have a genuine conversation

Following each event, the Customer Engagement Team brings together the feedback, identifies themes and works with colleagues across SNG where follow-up or action is needed. Just as importantly, we work to close the loop so customers know what happened after we listened.

Why get involved?

A Big Community Conversation gives you the chance to:

  • hear directly from the people who use our services

  • understand the communities behind the data

  • experience customer engagement first-hand

  • build your understanding of what matters to customers locally

  • meet colleagues from other parts of SNG

  • use your volunteering time to make a practical difference.

Customer insight shouldn't only live in a report or on a dashboard. Come and hear it for yourself.


👉 Find a Big Community Conversation and click below to get involved


Page last updated: 15 Oct 2026, 08:13 AM