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🤝Bring us in early and let's design the right engagement together
Planning a project, reviewing a service or policy, developing a new idea, preparing a funding bid or making a decision that will affect customers?
Don't wait until everything is designed and then ask customers what they think. Bring customer voice in from the beginning.
The Customer Engagement Team can provide advice and support to help colleagues plan meaningful, proportionate engagement.
Depending on what you're trying to achieve, that could mean thinking together about the customers you need to hear from, the best way of reaching them, the questions you need to explore and how their insight will feed into your work.
SNG already has a wide range of ways to hear from customers, including Engage, our Customer Influence and Scrutiny Panels, focus groups, surveys, local engagement, Big Community Conversations and customer-led thematic groups. The important thing is choosing an approach that fits the purpose rather than simply engaging for the sake of it.
Our commissioning process helps us understand what you're trying to achieve, what support you need and how we can best work with you.
Please involve us as early as possible.
Early conversations give us a much better opportunity to help you build meaningful customer influence into your work and to plan our team's support alongside other priorities.
👉 Submit a Customer Engagement commissioning request below
🤝Bring us in early and let's design the right engagement together
Planning a project, reviewing a service or policy, developing a new idea, preparing a funding bid or making a decision that will affect customers?
Don't wait until everything is designed and then ask customers what they think. Bring customer voice in from the beginning.
The Customer Engagement Team can provide advice and support to help colleagues plan meaningful, proportionate engagement.
Depending on what you're trying to achieve, that could mean thinking together about the customers you need to hear from, the best way of reaching them, the questions you need to explore and how their insight will feed into your work.
SNG already has a wide range of ways to hear from customers, including Engage, our Customer Influence and Scrutiny Panels, focus groups, surveys, local engagement, Big Community Conversations and customer-led thematic groups. The important thing is choosing an approach that fits the purpose rather than simply engaging for the sake of it.
Our commissioning process helps us understand what you're trying to achieve, what support you need and how we can best work with you.
Please involve us as early as possible.
Early conversations give us a much better opportunity to help you build meaningful customer influence into your work and to plan our team's support alongside other priorities.
👉 Submit a Customer Engagement commissioning request below
