Privacy Policy

What this policy covers

We, Sovereign Network Group, take our privacy obligations seriously and we have created this privacy policy to explain how we treat your personal information collected on this website. Personal information is the information we hold which is identifiable as being about you.

 

Our collection, use and disclosure of your personal information is regulated by the United Kingdom’s General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018.

 

We may update this privacy policy from time to time and we encourage you to check our Sovereign Network Group website regularly to ensure that you are aware of our most current version of our Privacy Policy here: www.sng.org.uk/privacy-policy.


The software platform this website runs on and associated technology operations are provided by Granicus (https://granicus.uk). Click this link for the Privacy Policy governing their service.


Transfer of Data

We use Granicus to host our platform, Granicus are data processors and as such may share your data with entities that are located outside of the UK or European Economic Area (EEA). If your data is transferred to entities outside of the EEA, your data is being protected as required by applicable data protection law and safeguards.

Does Granicus transfer my personal data overseas?

Some of the Granicus entities, Data Processors and other third parties that we share your personal data with are located outside of the UK or European Economic Area (EEA).

If we transfer your personal data to entities outside of the EEA (which include our IT service providers, recruitment partners and other Granicus entities in the US and India), we will make sure that your data is being protected as required by applicable data protection law, as described in more detail below.

Granicus’ compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF deems the organization to provide adequate privacy protection, which is a requirement for the transfer of personal data outside of the European Union under the EU General Data Protection Regulation (GDPR), and outside of the United Kingdom under the UK Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).You can ask for a copy of the appropriate safeguards by contacting us as set out below.

 

What personal information we collect

Profile Information

We collect information from you when you register to use this site. This includes your first name, last name, address, email and telephone number. If you opt in to give us more information we will ask your gender, date of birth and information on disability.

 

Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.

 

Engagement Information

The content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.

 

Usage Information

We collect information about your usage of the site, such as pages visited, documents downloaded, etc.

 

How we use the information we collect

We collect your data when you interact with us on Engage. Register on the site to be able to take part in surveys and online forums.


What we do with your information will depend on the nature of our relationship with you and how you interact with our various hubs, projects, and engagement tools.


We collect this information in order to provide you with services and benefits in both our legitimate interests to:

  • Analyse and interpret information to help meet our objectives and obligations.
  • Communicate information to you about engagement opportunities, events, and other initiatives.
  • Engage with customers to make improvements to our products and services.
  • Respond to inquiries and otherwise engage with stakeholders.
  • Stay connected with customers to understand your needs and preferences and invite you to events.

 

We will not use your information on this site to process repairs, or any services otherwise provided by Sovereign Network Group .

 

How long do we keep your information?

We will keep your information for no longer than is necessary, and as long as Engage is active, we will only use it for the purposes for which it was collected and to manage our relationship with you.

 

If the site is either decommissioned or closed, data will then only be accessible after a retention period of 30 days. 

 

Should you wish to have your details removed at any point then let us know by emailing engagement@sng.org.uk.

 

External links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites, and we suggest you review the privacy policies of those websites before using them.

 

Security

While no online service is completely secure, we work extremely hard to protect information about you against unauthorised access, use, alteration, or destruction and take all reasonable measures to do so.

 

Granicus (https://granicus.uk) are the Data Controller for Engage and store our community data within the UK. As the Data Controller, they have the responsibility for the protection of the personal data of our community.

 

Granicus do not have to store our community’s data beyond the duration of our agreement with them. They are also equipped to support Data Processing Agreements (DPAs) that meet GDPR requirements.

 

Your rights

You have various rights in your personal data including the right in certain circumstances to:

 

  • ask us for access to information about you that we hold.
  • have your personal data rectified if it is inaccurate or incomplete.
  • request the deletion or removal of personal data unless there is a compelling reason for its continued processing, for example if we are required to retain it for statutory purposes, or to protect our legal interests.
  • restrict our use of your personal data (i.e., permitting its storage but nothing further), although in some cases we will not be able to restrict our uses of your information, for example if we are required to process it for statutory purposes or to protect our interests.
  • object to certain ways we use your information; and
  • not be subjected to decisions made automatically through the use of technology and with no human consideration where it produces a legal or similarly significant effect on you.

 

Further information about your data protection rights appears on the Information Commissioner’s website which can be viewed here, and get further ICO guidance here. 

 

If you would like to exercise any of these rights or have any questions relating to the personal information we hold about you, or how we use your personal data; they please email: engagement@sng.org.uk or write to:


The Customer Engagement Team
Sovereign Network Group
Sovereign House
Basing View
Basingstoke
RG21 4FA

 

In some cases, we may be unable to provide you with access to all your personal information, and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable time frame. Please tell us if you have a concern about the personal information we hold about you, or how we use it. We will do our best to help.

 

Contact Us

For further information about our privacy policy and related information practices, make a complaint or to access or correct your personal information, please contact us at: engagement@sng.org.uk.