SNG's approach to rehousing customers

Can you help us shape our rehousing process?

We would like to invite you to take part in an exciting Challenge and Change Day focused on improving SNG’s customer rehousing process—and we’d love to have your voice in the room.

This is a chance for residents to come together, share experiences, and help shape how we support people through rehousing. Whether you've been through the process yourself or simply want to make a difference, your insights can help us build better, fairer, and more responsive services.

What to Expect:

  • Hear from SNG teams about how rehousing currently works
  • Share your ideas and feedback in a supportive space
  • Work together to co-design improvements that really matter to residents

When & Where:

  • Monday 17th November
  • 10am to 4pm
  • Hurn Hub, Atlantic House, Enterprise Way, Aviation Business Park West, Bournemouth Airport, Christchurch, BH23 6EW (We will pay all reasonable travel – please speak to us about your circumstances.)

Everyone who attends and contributes will receive a £75 voucher.

We believe the best ideas come from the people who use our services—and this is your opportunity to help drive real change.

If you would like to come along and take part email us at engagement@sng.org.uk.

Don't have time to take a whole day out? Why not give us some feedback on the rehousing letter and FAQs?

What Is the Rehousing Process at SNG?

At SNG, we’re focused on making sure all our homes meet high standards and provide safe, comfortable places to live. To do this, we regularly review our properties.

Sometimes, after a detailed review, we find that a building no longer meets those standards — maybe due to its condition, layout, or long-term sustainability. When that happens, we make the difficult decision to stop renting it out and instead sell the property.


What Happens to the Residents?

Residents living in these homes aren’t left to figure things out alone. Each person is supported by a Rehousing Support Officer, who works with them to find a new, suitable home. This officer helps guide them through every step — from understanding their options to settling into their new place.

It’s a personalised and supportive process designed to make a potentially stressful situation as smooth and manageable as possible.

Can you help us shape our rehousing process?

We would like to invite you to take part in an exciting Challenge and Change Day focused on improving SNG’s customer rehousing process—and we’d love to have your voice in the room.

This is a chance for residents to come together, share experiences, and help shape how we support people through rehousing. Whether you've been through the process yourself or simply want to make a difference, your insights can help us build better, fairer, and more responsive services.

What to Expect:

  • Hear from SNG teams about how rehousing currently works
  • Share your ideas and feedback in a supportive space
  • Work together to co-design improvements that really matter to residents

When & Where:

  • Monday 17th November
  • 10am to 4pm
  • Hurn Hub, Atlantic House, Enterprise Way, Aviation Business Park West, Bournemouth Airport, Christchurch, BH23 6EW (We will pay all reasonable travel – please speak to us about your circumstances.)

Everyone who attends and contributes will receive a £75 voucher.

We believe the best ideas come from the people who use our services—and this is your opportunity to help drive real change.

If you would like to come along and take part email us at engagement@sng.org.uk.

Don't have time to take a whole day out? Why not give us some feedback on the rehousing letter and FAQs?

What Is the Rehousing Process at SNG?

At SNG, we’re focused on making sure all our homes meet high standards and provide safe, comfortable places to live. To do this, we regularly review our properties.

Sometimes, after a detailed review, we find that a building no longer meets those standards — maybe due to its condition, layout, or long-term sustainability. When that happens, we make the difficult decision to stop renting it out and instead sell the property.


What Happens to the Residents?

Residents living in these homes aren’t left to figure things out alone. Each person is supported by a Rehousing Support Officer, who works with them to find a new, suitable home. This officer helps guide them through every step — from understanding their options to settling into their new place.

It’s a personalised and supportive process designed to make a potentially stressful situation as smooth and manageable as possible.

Page last updated: 08 Oct 2025, 09:55 AM