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Welcome to our podcast where customers and staff come together to talk about what matters.
Turning the key at SNG is about bringing people together.
We sit down with customers and colleagues to share stories, listen and learn from one another. Opening doors to better understanding and building stronger connections.
Why listen?
Transparency
We’ll give you clear updates on policies, changes in regulations and our long term plans. You’ll know the reasoning behind our decisions, straight from the source.
Accountability
Hear directly from our colleagues and fellow customers as we discuss projects, bust myths, answer your questions and tackle concerns together.
Customer Influence
Your voice is at the heart of this podcast. You’ll have opportunities to submit questions and share your experiences and feedback.
Episode One: Who is SNG?
In our first episode of Turning the key at SNG, we’re starting with the basics - who we are, what we do, and why it matters.
Episode Two: A customers' seat at the table In Episode Two, we’re handing the spotlight to Princess Fortes, a social housing customer and valued member of SNG’s Customer Influence Panel (CIP).
Princess shares her powerful journey — from lived experience as a resident, to sitting alongside senior leaders, influencing policy, and helping shape the future of customer voice at SNG.
LISTEN NOW! You can find our podcast on Spotify, Apple Music, Amazon Music & YouTube.
Get involved
Have something you’d like us to talk about? Send us your questions or suggestions – your voice helps shape every episode.
Why not suggest a topic using the "Submit a Question" link below.
Where to listen
You can listen to Turning the Key on your favourite podcast platform: Spotify, Apple Podcasts, Amazon Music, YouTube Music or on our website.
Stay updated
Get notified when new episodes drop – sign up for updates using the link on this page.
Welcome to our podcast where customers and staff come together to talk about what matters.
Turning the key at SNG is about bringing people together.
We sit down with customers and colleagues to share stories, listen and learn from one another. Opening doors to better understanding and building stronger connections.
Why listen?
Transparency
We’ll give you clear updates on policies, changes in regulations and our long term plans. You’ll know the reasoning behind our decisions, straight from the source.
Accountability
Hear directly from our colleagues and fellow customers as we discuss projects, bust myths, answer your questions and tackle concerns together.
Customer Influence
Your voice is at the heart of this podcast. You’ll have opportunities to submit questions and share your experiences and feedback.
Episode One: Who is SNG?
In our first episode of Turning the key at SNG, we’re starting with the basics - who we are, what we do, and why it matters.
Episode Two: A customers' seat at the table In Episode Two, we’re handing the spotlight to Princess Fortes, a social housing customer and valued member of SNG’s Customer Influence Panel (CIP).
Princess shares her powerful journey — from lived experience as a resident, to sitting alongside senior leaders, influencing policy, and helping shape the future of customer voice at SNG.
LISTEN NOW! You can find our podcast on Spotify, Apple Music, Amazon Music & YouTube.
Get involved
Have something you’d like us to talk about? Send us your questions or suggestions – your voice helps shape every episode.
Why not suggest a topic using the "Submit a Question" link below.
Where to listen
You can listen to Turning the Key on your favourite podcast platform: Spotify, Apple Podcasts, Amazon Music, YouTube Music or on our website.
Stay updated
Get notified when new episodes drop – sign up for updates using the link on this page.
