Your Repair Experience

Share Your Repair Experience & Get a £25 Gift Card!

We are looking for customers to give their thoughts on our repairs service by recording a short video answering the following questions:

1. How easy was it to raise the repair?
2. How was the appointment communicated to you?
3. Were you kept informed of updates along the way? (if applicable)
4. How was the repairs service overall?
5. How could it be improved?

We are also interested in hearing from you if we may not have got it right at first, but were able to find you the right support in the end to rebuild your trust in SNG.

The two main areas we want to reflect on are:

• Do you feel listened to?
• Do you trust us?

📩 How to take part 📩

• Keep your video under 1 minute.
• Record on your phone in a quiet space.
• Email us at engagement@sng.org.uk by 4pm on Friday 30 January to confirm your interest and receive instructions.

As a thank you for getting involved, you’ll receive a £25 gift card!

** Please note: Your video may be used at internal and external events to showcase customer experiences.

If you have any questions please let us know by emailing engagement@sng.org.uk and thank you for helping us improve and share your story!