Building a better future together, leaving no one behind

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Consultation has concluded

‘Better Together’ – our Customer Experience Strategy 

Our new strategy focuses on delivering a better, more consistent experience for all customers. We’ll track our progress and ensure everything we do reflects the experience you expect – and deserve. Find out more about our Better Together Strategy HERE

This will be an experience which is Simple, Reliable, Individual and Connected. An experience which really captures the essence of how we will serve the needs of customers and deliver on our promises.

Our Customer Vision is to "Build a better future together, leaving no-one behind" and this means everyone at SNG working together to improve the experience for customers:

Simple - Make it easy and put things right if they go wrong
Reliable - Set clear expectations and meet our promises
Individual - Understand our customers and adapt to their needs
Connected - Create thriving communities

Also we will be measuring our performance at regular intervals and ensuring any activities align to the experience we want to provide. We want to push ourselves to provide an experience which meets your needs and expectations.

‘Better Together’ – our Customer Experience Strategy 

Our new strategy focuses on delivering a better, more consistent experience for all customers. We’ll track our progress and ensure everything we do reflects the experience you expect – and deserve. Find out more about our Better Together Strategy HERE

This will be an experience which is Simple, Reliable, Individual and Connected. An experience which really captures the essence of how we will serve the needs of customers and deliver on our promises.

Our Customer Vision is to "Build a better future together, leaving no-one behind" and this means everyone at SNG working together to improve the experience for customers:

Simple - Make it easy and put things right if they go wrong
Reliable - Set clear expectations and meet our promises
Individual - Understand our customers and adapt to their needs
Connected - Create thriving communities

Also we will be measuring our performance at regular intervals and ensuring any activities align to the experience we want to provide. We want to push ourselves to provide an experience which meets your needs and expectations.

  • CLOSED: This survey has concluded.

    Better Together

    Thank you for taking the time to read about our Customer Strategy, we hope you found it interesting and it assures you that we are committed to improving the experiences that you have with us.

    Your feedback is important to us to ensure that we deliver the best experience we can.

    Please help by completing this survey to share your thoughts, It should take no more than 5 minutes to complete the survey.

    Thank you.

    Consultation has concluded
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