Building a better future together, leaving no one behind

We are excited to share with SNG customers the publication of the Better Together Strategy.

This is an important milestone for SNG, as we outline the experience we wish to deliver over the next three years. This will be an experience which is Simple, Reliable, Individual and Connected. An experience which really captures the essence of how we will serve the needs of customers and deliver on our promises.

Our Customer Vision is to "Build a better future together, leaving no-one behind" and this means everyone at SNG working together to improve the experience for customers:

	Simple - Make it easy and put things right if they go wrong
	Reliable - Set clear expectations and meet our promises
	Individual - Understand our customers and adapt to their needs
	Connected - Create thriving communities

As well as publishing the strategy, we will be measuring our performance at regular intervals and ensuring any activities align to the experience we want to provide. We want to push ourselves to provide an experience which meets your needs and expectations.

Better Together is SNG’s new Customer Experience Strategy and we’re excited to share it with you today. For more information, please check out the full strategy document on this page or on our website.

Please follow the link HERE.

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