Building a better future together, leaving no one behind

‘Better Together’ – our Customer Experience Strategy

Our new strategy focuses on delivering a better, more consistent experience for all customers. We’ll track our progress and ensure everything we do reflects the experience you expect – and deserve. Find out more about our Better Together Strategy HERE

This will be an experience which is Simple, Reliable, Individual and Connected. An experience which really captures the essence of how we will serve the needs of customers and deliver on our promises.

Our Customer Vision is to "Build a better future together, leaving no-one behind" and this means everyone at SNG working together to improve the experience for customers:

	Simple - Make it easy and put things right if they go wrong
	Reliable - Set clear expectations and meet our promises
	Individual - Understand our customers and adapt to their needs
	Connected - Create thriving communities

Also we will be measuring our performance at regular intervals and ensuring any activities align to the experience we want to provide. We want to push ourselves to provide an experience which meets your needs and expectations.