We’re working on the 2024–25 Customer Annual Report and we want to hear from you!

This report is all about transparency and keeping you informed. It shows how we’re performing, how we spend your rent, and what we’re doing to improve services like repairs, neighbourhood support, and customer care. It also updates on how we’re responding to customer concerns.

But we also want to ask you what matters most.

Whether you’d like to see more real-life stories, clearer facts and figures, or updates on what’s changed - we’re listening. Your feedback will help us shape the content, style, and focus of the next report so it reflects what you actually want to know.

Last year’s reports

During last year’s merger process, we produced two separate Customer Annual Reports - each tailored to reflect the communities and locations our customers live in.

Now that we’ve officially come together as one organisation, this year’s report will be published as a single, unified document. It will include content that represents all the areas where SNG operates, giving a broader picture of our work and impact.

Read last year's reports HERE

Tell us what matters to you

Please take a few minutes to look through last year’s Customer Annual Reports and complete our short survey below. You’ll be asked a series of 5 questions and will be able to share any ideas or comments you have, plus enter our prize draw to win a £25 high street voucher.

Your views will directly influence what goes into our next report - and how we present it.