Rehousing letter and FAQs

We want to make our letters and documents clearer, friendlier, and more useful for all customers.

Share your thoughts in our quick survey and help us shape how we communicate in the future. Your feedback matters!

Have you ever been through the rehousing process yourself?

* required*

Select option

Thinking about the letter first.

How could we improve the letter so customers can understand it more easily?

Please select up to 3 options below

* required*

A more positive and friendly tone

Better layout or design for easier reading

Less jargon and/or abbreviations

More options to confirm or discuss the content in the letter with relevant SNG staff

Personalised and tailored to the customer

Shorter and to the point

Other (please specify)

Do you have any specific examples of how the letter could be improved?

* required*

Now thinking abut the FAQ document.

How could we improve the FAQs so customers can understand them more easily?

Please select up to 3 options below

* required*

A more positive and friendly tone

Better layout or design for easier reading

Less jargon and/or abbreviations

More options to confirm or discuss the content in the letter with relevant SNG staff

Personalised and tailored to the customer

Shorter and to the point

Other (please specify)

Do you have any specific examples of how the FAQs could be improved?

Do you have any other comments or suggestions?

* required*