Help us improve our stock condition letters we send to customers

Have you read any of the letters we’ve sent out to you and thought:

• I don’t understand this
• I need more information
• This isn’t clear
• This letter could be better
• Too much jargon

We want to know that the communications we’re sending out to you and other customers are the best they can be. We want them to be understandable, written in the right tone and in plain English. To make sure we do this, we need input from you.

In the first of a series of letter reviews, we’d like to ask you to give your thoughts and reviews on our stock condition survey appointment letters. We’d particularly like anyone who’s gone through this process to give their thoughts.

Take a look at the relevant letters and then give your thoughts, ideas and feedback by filling out the short survey below and enter the prize draw to win a £25 Amazon voucher.

The survey will be open until 16 February 2025.