Help us improve our Rehousing Letters

Have you read any of the letters we’ve sent out to you and thought:

• I don’t understand this
• I need more information
• This isn’t clear
• This letter could be better
• Too much jargon

We want to know that the communications we’re sending out to you and other customers are the best they can be. We want them to be understandable, written in the right tone and in plain English. To make sure we do this, we need input from you.

We would like to ask you to give your thoughts and views on our Rehousing Letters and FAQs.

What Is the Rehousing Process at SNG?

At SNG, we’re focused on making sure all our homes meet high standards and provide safe, comfortable places to live. To do this, we regularly review our properties.

Sometimes, after a detailed review, we find that a building no longer meets those standards — maybe due to its condition, layout, or long-term sustainability. When that happens, we make the difficult decision to stop renting it out and instead sell the property.

What Happens to the Residents?

Residents living in these homes aren’t left to figure things out alone. Each person is supported by a Rehousing Support Officer, who works with them to find a new, suitable home. This officer helps guide them through every step — from understanding their options to settling into their new place.

It’s a personalised and supportive process designed to make a potentially stressful situation as smooth and manageable as possible.

Give us your feedback

The attached letter and FAQ document are the first point of contact our rehousing team have with someone who is about to undergo the rehousing process – so we would love to know what you think about the current documents and find out what improvements you think we could make.

To give us your feedback simply complete the survey below or email engagement@sng.org.uk. All responses will be entered into a prize draw to win a £25 shopping voucher.

The survey will be open until 10th November 2025.

We are also taking a detailed look at the whole rehousing process and how we can make improvements. If you would like to get more involved check out the challenge and change day info page!