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Consultation has concluded
Would you be interested in helping to shape the way SNG tackles damp and mould?
We would like to invite SNG customers to a 1 hour online session to review the proposed damp and mould service and provide your feedback.
Implementation of new legislation (Awaab’s Law), regarding how social housing providers respond to reports of damp and mould, comes into effect from October 2025. Awaab's Law ensures social housing providers address reported damp and mould quickly, protecting customers' health by making repairs mandatory within strict timeframes. For households with a customer who is vulnerable, reports of severe damp and mould will need to be investigated within 24hrs. We are also required to provide customers with a report within 48hrs of the investigation.
The online session will be led by experienced facilitators from our Customer Experience team, and they are looking for up to 12 volunteers to take part.
The sessions will be is being held via Microsoft Teams on:
Thursday 10th July between 5:30pm and 6:30pm
Or
Friday 11th July between 12:30pm and 13:30pm
If you are interested in taking part. please register your interested here.
If we receive a large number of responses, we will make sure the groups are as representative of all demographics as possible, however further opportunities to input into how we communicate with customers about damp and mould will be available later in the year.
Customers who take part in the session will be offered a £25 voucher as a thank you for their participation.
Would you be interested in helping to shape the way SNG tackles damp and mould?
We would like to invite SNG customers to a 1 hour online session to review the proposed damp and mould service and provide your feedback.
Implementation of new legislation (Awaab’s Law), regarding how social housing providers respond to reports of damp and mould, comes into effect from October 2025. Awaab's Law ensures social housing providers address reported damp and mould quickly, protecting customers' health by making repairs mandatory within strict timeframes. For households with a customer who is vulnerable, reports of severe damp and mould will need to be investigated within 24hrs. We are also required to provide customers with a report within 48hrs of the investigation.
The online session will be led by experienced facilitators from our Customer Experience team, and they are looking for up to 12 volunteers to take part.
The sessions will be is being held via Microsoft Teams on:
Thursday 10th July between 5:30pm and 6:30pm
Or
Friday 11th July between 12:30pm and 13:30pm
If you are interested in taking part. please register your interested here.
If we receive a large number of responses, we will make sure the groups are as representative of all demographics as possible, however further opportunities to input into how we communicate with customers about damp and mould will be available later in the year.
Customers who take part in the session will be offered a £25 voucher as a thank you for their participation.
