Related Projects
Live Projects
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Scrutiny: Home & Place standard
The Home and Place scrutiny was launched in April 2024 with Lead Scrutineers Ebony Taylorson and Denise Cox.
Background
Following on from the development of the Home and Place standard,...
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Your chance to tell us what you think
We would love to hear your thoughts about Engage!
To make our new digital engagement platform Engage successful, we need YOUR input to improve the content. So, what do YOU...
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Tpas - The Tenant Engagement Experts
England’s leading tenant engagement experts, of which SNG are proud to be members of this fantastic organisation.
They are a not-for-profit organisation and have promoted, supported and championed tenant involvement...
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HQN (Housing Quality Network)
HQN provides high-quality advice, tailored support, and training on everything to do with housing. In addition to a range of training they also have a resources, best practice groups...
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The Foyer
Welcome
Take the opportunity to find out more about what The Foyer has to offer by exploring all the information here on this page, then let us know what you...
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Become a Scrutineer
What is scrutiny?
Scrutiny is: ‘the act of examining something closely’.
Customer-led scrutiny involves taking a closer look at available information, as well as seeking views from other customers and...
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Jackie Dunn attends the G15 Stigma report Launch
By Jackie Dunn – Chair of Customer Influence Panel (CIP)
On the 14th January 2024 I attended the launch of a report commissioned by the G15* at the...
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Angie Chillingworth visits The Foyer
Angie Chillingworth, Chair of SNG’s Scrutiny Panel, recently visited The Foyer on the Isle of Wight.
Angie talked about her visit, saying:
“I recently had the opportunity to visit The...
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Stigma? What does it mean to you?
We know that the UK has an issue where residents of social housing may be affected by a stigma, due to where they live.
We also...
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Grants - how we support our communities
We’re committed to improving the wellbeing and quality of life of our customers and developing thriving and resilient communities.
Our grants programmes deliver investment directly into the heart of our...
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Building a better future together, leaving no one behind
‘Better Together’ – our Customer Experience Strategy
Our new strategy focuses on delivering a better, more consistent experience for all customers. We’ll track our progress and ensure everything we do...
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June's Sustainability Challenge - The Results!
The Water Saving Tip Challenge
Summer’s creeping in, and while that means sunshine, it also means less water to go around!
The average person uses 140 litres a day,...
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All things green at SNG
At SNG we're dedicated to making a meaningful environmental and social impact in everything we do. As we navigate the challenges of the cost-of-living crisis, we also recognise the growing...
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Join the Customer Sustainability Group.
Are you passionate about sustainability? Do you want to make a real difference in your community, at SNG, and for the planet?
If the answer is yes – then get...
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The government is consulting on planning and Biodiversity Net Gain.
The government have launched two consultations on Biodiversity Net Gain.
1) Improving the implementation of Biodiversity Net Gain for minor, medium and brownfield development
What is the consultation on?
This...
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Meet Nichola - the new Customer Sustainability Group Lead.
I’m delighted to be part of the new Sustainability Group here at SNG. A space where residents and SNG can come together to take meaningful action for people, places, and...
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Help shape our online financial wellbeing support
We want to hear from you!
At SNG, we're committed to supporting the financial wellbeing of customers. We regularly organise live, online financial wellbeing workshops via Zoom, and we want...
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Help shape our digital skills training
We want to hear from you!
At SNG, we're committed to providing high-quality digital skills training that meets the needs of our customers.
We regularly organise live online workshops via...
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Roadshow 2025 - Wey Valley & Chickerell
Tuesday 24 July 2025 from 11am to 2pm
Where?
Two roadshows will be taking place in Weymouth, in the following areas:
- Part 1: Wey Valley at Loveridge Grove from 10am...
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July's Sustainability Challenge
Bloom for Biodiversity
Help nature bounce back – right on your doorstep
Did you know that the UK has lost nearly 50% of its biodiversity – more than almost any...
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Roadshow 2025 - The Warehouse, Slough
Friday 25 July 2025 from 11am to 2pm
Where?
This roadshow will be taking place at The Warehouse, Slough.
Why?
We'd love you to come along and take part...
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Roadshow 2025 - South Abingdon
Wednesday 27 August 2025 from 11am to 2pm
Where?
This roadshow will be taking place at Preston Road Community Centre in South Abingdon.
Why?
We'd love you to come along...
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Saxton Road Clear-Up Day
Wednesday 27 August 2025 from 11am to 2pm
Where?
The SNG team will be stationed on the corner of Saxton Road and Blacknall Road.
Why?
Residents of Saxton Road have...
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Joyce Ward attends the Social Housing Resident Panel
The Social Housing Resident Panel is a panel of 250 residents selected by the department of Ministry of Housing, Communities and Local Government (MHCLG) to represent residents rom across the...
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Give us your views on sustainability
We would love to know what sustainability means to you, and what sustainable improvements you would like to see locally.
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Improving the Energy Efficiency of Socially Rented Homes in England
What is the consultation on?
This consultation seeks views on government’s proposal to set a minimum energy efficiency standard (MEES) for socially rented homes.
Scope of this consultation:
This consultation...
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How to implement Social Rent convergence
What is the consultation on?
This consultation seeks views on how to implement Social Rent convergence, as part of the government’s 10 year rent settlement for social housing.
This follows...
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Consultation on a reformed Decent Homes Standard for social and privately rented homes
What is the consultation on?
The consultation aims to update the Decent Homes Standard which currently applies to social housing. The new standard will also apply to privately rented housing....
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Roadshow 2025 - Moreton-in-Marsh
Tuesday 12 August 2025 from 11am to 2pm
Where?
This roadshow will be taking place at Moreton-in-Marsh in Lysander Way, GL56 0GD.
Why?
We'd love you to come along and...
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Roadshow 2025 - East Cowes, Isle of Wight
Wednesday 30 July 2025 from 11am to 2pm
Where?
The roadshow will be taking place at Wellington Court, East Cowes, Isle of Wight
Why?
We'd love you to come along...
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Roadshow 2025 - Pinehurst
Wednesday 30 July 2025 from 11am to 3pm
Where?
This roadshow will be taking place at Pinehurst, Hertfordshire.
Why?
We'd love you to come along and take part in our...
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Roadshow 2025 - 243 Ealing Rd, London
Wednesday 6 August 2025 from 11am to 3pm
Where?
This roadshow will be taking place at 243 Ealing Road, London.
Why?
We'd love you to come along and take part...
Archived Projects
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Help us improve our stock condition letters we send to customers
Have you read any of the letters we’ve sent out to you and thought:
- I don’t understand this
- I need more information
- This isn’t clear
- This letter could be better
- ...
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Help us improve our letters on Bankruptcy and Debt Relief Orders
Have you read any of the letters we’ve sent out to you and thought:
- I don’t understand this
- This isn’t clear
- I need more information
- I don’t understand this jargon
- ...
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Housing Ombudsman consults on 2025-26 Business Plan
The Housing Ombudsman is seeking views and feedback from residents, landlords, advocacy agencies, representative groups, MPs and councillors on its Business Plan 2025-26 and Corporate Strategy for the next 5...
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Have your say on repair satisfaction by joining an online focus group!
Have you raised a repair for your home within the last six months?
Would you be interested in sharing your experience of this process with SNG’s Scrutiny Panel to support -
Supported Housing (Regulatory Oversight) Act – Consultation
What is the consultation on?
This consultation seeks views on the implementation of measures in the Supported Housing (Regulatory Oversight) Act 2023. It focuses on the detail of a...
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Construction Products Reform Green Paper Consultation
What is the consultation on?
The tragedy at Grenfell Tower and the two subsequent independent reviews, conducted by Dame Judith Hackitt and Paul Morrell and Anneliese Day, exposed significant failures...
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SNG's approach to damp & mould
Would you be interested in helping to shape the way SNG tackles damp and mould?
We would like to invite SNG customers to a 1 hour online session to review...