Related Projects
Live Projects
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We Want YOUR Ideas for Engage!
🎉 Help Shape Engage + Win £50!🎉
Our digital engagement platform, Engage, is all about YOU! Got a great idea? A wild suggestion? We’re all ears! 👂✨
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The Foyer
WelcomeTake the opportunity to find out more about what The Foyer has to offer by exploring all the information here on this page, then let us know what you...
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Become a Scrutineer
What is scrutiny?
Scrutiny is: ‘the act of examining something closely’.
Customer-led scrutiny involves taking a closer look at available information, as well as seeking views from other customers and...
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Stigma? What does it mean to you?
We know that the UK has an issue where residents of social housing may be affected by a stigma, due to where they live.
We also...
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All things green at SNG
At SNG we're dedicated to making a meaningful environmental and social impact in everything we do. As we navigate the challenges of the cost-of-living crisis, we also recognise the growing...
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Join the Customer Sustainability Group.
Are you passionate about sustainability? 
Do you want to make a real difference in your community, at SNG, and for the planet?
If the answer is yes – then get...
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Meet Nichola - the Customer Sustainability Group Lead.
I’m delighted to be part of the Sustainability Group here at SNG. A space where residents and SNG can come together to take meaningful action for people, places, and the...
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Help shape our online financial wellbeing support
We want to hear from you!
At SNG, we're committed to supporting the financial wellbeing of customers. We regularly organise live, online financial wellbeing workshops via Zoom, and we want...
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Help shape our digital skills training
We want to hear from you!
At SNG, we're committed to providing high-quality digital skills training that meets the needs of our customers.
We regularly organise live online workshops via...
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Joyce Ward attends the Social Housing Resident Panel
The Social Housing Resident Panel is a panel of 250 residents selected by the department of Ministry of Housing, Communities and Local Government (MHCLG) to represent residents rom across the... -
Give us your views on sustainability
We would love to know what sustainability means to you, and what sustainable improvements you would like to see locally.
Tell us more by completing the survey below.
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Youth Voice Group
Help us develop our Youth Voice work
Are you 18-24 years old and keen to get paid to help develop new opportunities for you and your peers?
We're developing new...
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Further training opportunities
Great Opportunities for Residents This Autumn
If you're a resident who cares about your community, your housing, and having your voice heard—there are some brilliant opportunities coming up that you...
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Turning the Key at SNG
Welcome to our podcast where customers and staff come together to talk about what matters.
Turning the key at SNG is about bringing people together.
We sit down with customers...
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Helping Wildlife this Winter
As we enjoy a warm cup of tea indoors, wrapped in our blanket, let's not forget our little friends who live outside!
Animals in the wild can struggle to find...
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The Big Community Conversation Survey
Tell us about where you live!
We would love to hear from you. Just complete the short survey here to let us know your thoughts. Everyone that completes a survey...
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Winter Support
Support for you this winter
We know the winter months can be a struggle - and at SNG, we want to support our customers so they can thrive. If you're...
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January's Sustainability Challenge
New Year, Greener Habits
January is a natural time to pause, reset, and look ahead. After the busy festive period, it’s also a great opportunity to make small, positive changes...
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Housing Perks
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Housing Ombudsman - Social Tenant Access to Information Requirements (STAIRs)
Consultation on new access to information rights
The Housing Ombudsman is consulting on its role under the upcoming Social Tenant Access to Information Requirements (STAIRs) and how it will handle...
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Service update: Dorset area
How would you like to stay informed about SNG?
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Service Update: Newbury & Reading areas
How would you like to stay informed about SNG?
...
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February's Sustainability Challenge
Sharing the Love (for People & Planet)
February is often associated with love and connection — and this challenge is about extending that care to our homes, communities, and the...
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Celebrating Our Communities’ Stories: SNG Heritage Week
Heritage Week is an opportunity to celebrate the rich and diverse cultural heritage within our communities. By capturing personal stories, we aim to strengthen connections, foster pride, and showcase the...
Archived Projects
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Scrutiny: Home & Place standard
The Home and Place scrutiny was launched in April 2024 with Lead Scrutineers Ebony Taylorson and Denise Cox.
Background
Following on from the development of the Home and Place standard,...
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Jackie Dunn attends the G15 Stigma report Launch
By Jackie Dunn – Chair of Customer Influence Panel (CIP)
On the 14th January 2024 I attended the launch of a report commissioned by the G15* at the...
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Help us improve our stock condition letters we send to customers
Have you read any of the letters we’ve sent out to you and thought:
- I don’t understand this
- I need more information
- This isn’t clear
- This letter could be better
- ...
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Help us improve our letters on Bankruptcy and Debt Relief Orders
Have you read any of the letters we’ve sent out to you and thought:
- I don’t understand this
- This isn’t clear
- I need more information
- I don’t understand this jargon
- ...
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Angie Chillingworth visits The Foyer
Angie Chillingworth, Chair of SNG’s Scrutiny Panel, recently visited The Foyer on the Isle of Wight.
Angie talked about her visit, saying:
“I recently had the opportunity to visit The...
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Housing Ombudsman consults on 2025-26 Business Plan
The Housing Ombudsman is seeking views and feedback from residents, landlords, advocacy agencies, representative groups, MPs and councillors on its Business Plan 2025-26 and Corporate Strategy for the next 5...
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Have your say on repair satisfaction by joining an online focus group!
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Have you raised a repair for your home within the last six months?
Would you be interested in sharing your experience of this process with SNG’s Scrutiny Panel to support -
Supported Housing (Regulatory Oversight) Act – Consultation
What is the consultation on?
This consultation seeks views on the implementation of measures in the Supported Housing (Regulatory Oversight) Act 2023. It focuses on the detail of a...
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Construction Products Reform Green Paper Consultation
What is the consultation on?
The tragedy at Grenfell Tower and the two subsequent independent reviews, conducted by Dame Judith Hackitt and Paul Morrell and Anneliese Day, exposed significant failures...
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Grants - how we support our communities
We’re committed to improving the wellbeing and quality of life of our customers and developing thriving and resilient communities.
Our grants programmes deliver investment directly into the heart of our...
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Building a better future together, leaving no one behind
‘Better Together’ – our Customer Experience Strategy
Our new strategy focuses on delivering a better, more consistent experience for all customers. We’ll track our progress and ensure everything we do...
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June's Sustainability Challenge - The Results!
The Water Saving Tip Challenge
Summer’s creeping in, and while that means sunshine, it also means less water to go around!
The average person uses 140 litres a day,...
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The government is consulting on planning and Biodiversity Net Gain.
The government have launched two consultations on Biodiversity Net Gain.
1) Improving the implementation of Biodiversity Net Gain for minor, medium and brownfield development
What is the consultation on?
This...
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SNG's approach to damp & mould
Would you be interested in helping to shape the way SNG tackles damp and mould?
We would like to invite SNG customers to a 1 hour online session to review...
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Roadshow 2025 - Wey Valley & Chickerell
Tuesday 22 July 2025 from 11am to 2pm
Where?
Two roadshows will be taking place in Weymouth, in the following areas:
- Part 1: Wey Valley at Loveridge Grove from 10am...
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July's Sustainability Challenge - The Results
Bloom for Biodiversity
Help nature bounce back – right on your doorstep
Did you know that the UK has lost nearly 50% of its biodiversity – more than almost any...
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Roadshow 2025 - The Warehouse, Slough
Friday 25 July 2025 from 11am to 2pm
Where?
This roadshow will be taking place at The Warehouse, Slough.
Why?
We'd love you to come along and take part...
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Roadshow 2025 - South Abingdon
Wednesday 27 August 2025 from 11am to 2pm
Where?
This roadshow will be taking place at Preston Road Community Centre in South Abingdon.
Why?
We'd love you to come...
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Saxton Road Clear-Up Day
Wednesday 27 August 2025 from 11am to 2pm
Where?
The SNG team will be stationed on the corner of Saxton Road and Blacknall Road.
Why?
Residents of Saxton Road have...
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Improving the Energy Efficiency of Socially Rented Homes in England
What is the consultation on?
This consultation seeks views on government’s proposal to set a minimum energy efficiency standard (MEES) for socially rented homes.
Scope of this consultation:
This consultation...
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How to implement Social Rent convergence
What is the consultation on?
This consultation seeks views on how to implement Social Rent convergence, as part of the government’s 10 year rent settlement for social housing.
This follows...
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Consultation on a reformed Decent Homes Standard for social and privately rented homes
What is the consultation on?
The consultation aims to update the Decent Homes Standard which currently applies to social housing. The new standard will also apply to privately rented housing....
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Roadshow 2025 - Moreton-in-Marsh
Tuesday 12 August 2025 from 11am to 2pm
Where?
This roadshow will be taking place at Moreton-in-Marsh in Lysander Way, GL56 0GD.
Why?
We'd love you to come along and...
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Roadshow 2025 - East Cowes, Isle of Wight
Wednesday 30 July 2025 from 11am to 2pm
Where?
The roadshow will be taking place at Wellington Court, East Cowes, Isle of Wight
Why?
We'd love you to come along...
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Roadshow 2025 - Pinehurst
Wednesday 6 August 2025 from 11am to 3pm
Where?
This roadshow will be taking place at Pinehurst, Hertfordshire.
Why?
We'd love you to come along and take part in our...
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Roadshow 2025 - 243 Ealing Rd, London
Wednesday 6 August 2025 from 11am to 3pm
Where?
This roadshow will be taking place at 243 Ealing Road, London.
Why?
We'd love you to come along and take part...
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August's Sustainability Challenge - the results!
Show Us What You're Growing!
This month, we’re celebrating National Allotments Week (12–18 August) by launching a fresh new challenge: “Show Us What You’re Growing!”
Whether you’ve got a windowsill...
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Help shape your Customer Annual Report
We’re working on the 2024–25 Customer Annual Report and we want to hear from you!
This report is all about transparency and keeping you informed. It shows how we’re performing,...
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Open day - Ashtree Court, Christchurch
Tuesday 2 September 2025 from 10am to 2pm
Where?
The open day will be taking place at Ashtree Court, Monkswell Green, Christchurch.
Why?
We'd love you to come along and...
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Social Housing Resident Panel
The Ministry of Housing, Communities & Local Government (MHCLG) is inviting residents to become members of the Social Housing Resident Panel, which provides a direct way to engage with ministers...
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Strengthening leaseholder protections over charges and services: consultation
Consultation topic
The Ministry of Housing, Communities & Local Government (MHCLG) is seeking views and feedback from leaseholders on how to implement the new requirements of the Leasehold and Freehold...
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September's Sustainability Challenge
September Sustainability Challenge: Join Second Hand September!
This month, our Sustainability Group is supporting Second Hand September—a national campaign led by Oxfam that encourages people to say no to...
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Roadshow 2025 - Camberley
Wednesday 29th October 2025 from 11am to 2pm
Where?
This roadshow will be taking place outside Sandpiper House, GU17 9FH
Why?
We'd love you to come along and take part...
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Shaping the future of Ryde
Place Talk
Summer 2025
Plan For Neighbourhoods
As an SNG resident living in Ryde, you have the chance to help shape Ryde by having your say. You could even be...
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October's Sustainability Challenge - The Results!
Pumpkin Rescue & Autumn Nature Art
This month, our Sustainability Group is celebrating the colours and creativity of autumn with a challenge all about reusing pumpkins and making nature-inspired art.
...
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Roadshow 2025 - Westbury
Monday 27th October 2025 from 11am to 2pm
Where?
This roadshow will be taking place at Westbury Community Project, Eden Vale Road, Westbury, BA13 3NY
Why?
We'd love you to...
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Help us improve our Rehousing Letters
Have you read any of the letters we’ve sent out to you and thought:
- I don’t understand this
- I need more information
- This isn’t clear
- This letter could be better
- ...
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SNG's approach to rehousing customers
Can you help us shape our rehousing process?
We would like to invite you to take part in an exciting Challenge and Change Day focused on improving SNG’s customer rehousing...
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Shared Spaces - What it means to you
We think that being clear about the benefits of our services and what you can expect from SNG is important.
That's why we're working with customers to create customer promises...
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Locality Consultation: Princess Gardens
Following a recent proposal submitted to SNG, a team from Customer Engagement and Localities visited Princess Gardens in Wantage to ask everyone about future possibilities for the green space.
After...
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Your locality: Upper Bugle Street
Upper Bugle Street bin consultation.
Take a look below at the new proposed bin areas for both Biddlesgate Court and Postern Court.
The plans are aiming to transform how Upper...
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Gorgeous Gardens competition 2024
Green fingered SNG customers are being given the chance to showcase their gardens and outdoor spaces in our inaugural Gorgeous Gardens competition.
The competition gives customers the chance to win...
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November's Sustainability Challenge - the results!
November Sustainability Challenge: Carbon Reduction Month
This month, our Sustainability Ambassadors are focusing on reducing our carbon footprint — one small action at a time. As the weather cools and...
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Strengthening resident voices
We are planning a new project to strengthen resident voices and make sure people living in social housing have a bigger say in the decisions that affect their homes and...
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December's Sustainability Challenge
December Sustainability Challenge: Festive Green Tips
The festive season is a time for giving, celebrating, and connecting with loved ones — and it’s also a great chance to be kind...
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The most wonderful, wasteful time of year
At this wonderful time of year, it is lovely to decorate our houses from top to bottom, buy lots of gifts for our loved ones and over indulge on food,...
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The Big Community Conversation - Upper Bucklebury and Newbury
Wednesday 21st January
Where?
Morning: We will be visiting Upper Bucklebury and will be “popping up” in Roundfield, RG7 6RB
Afternoon: We will be visiting Newbury and will be “popping...
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House Proud
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